Wasp Return Policy

Wasp Barcode Technologies’ goal is to make your purchase worry free. All products purchased directly from Wasp Barcode Technologies come with a 30-day, unconditional return policy. Within 30 days of receipt of an order, you may return products purchased directly from Wasp Barcode Technologies for a full refund. All returned items must be in like-new condition, securely packed for shipment in the original packing material, and sent with a Return Merchandise Authorization (RMA) Number. Please contact Wasp customer service for a Return Merchandise Authorization Number. RMA Numbers will not be issued on products purchased more than 30 days prior to a customer contacting Wasp.

Products that have not been purchased directly from Wasp Barcode Technologies are subject to the return policies of the reseller. Please consult with your reseller concerning its return/refund policies and procedures.

If you have a Warranty Claim, click here for instructions.

Damaged / Defective Product Handling Policy

Damaged Products

Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. Wasp Barcode Technologies must be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to Wasp the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures.

Defective on Arrival / Defective Product Returns

The reseller or consumer bear sole responsibility to notify Wasp Barcode Technologies of any product that they receive that is defective on arrival (e.g., the product has no power). Notification should be made within 30 days of receipt of the product. Wasp Barcode Technologies requires that all Defective on Arrival products be returned directly for replacement. Defective on Arrival products must be unused and returned in the product’s original state. Monetary refunds, product exchanges, or product upgrades/down grades will be handled through the reseller or distributor of purchase. Follow the written Return Procedures.

Return Procedures / Shipping Requirements

The purchaser must meet the following requirements to return any product that was purchased directly from Wasp Barcode Technologies.

Product Acceptance

Returned products that do not meet the following specifications are subject to refusal and may be returned to the Consumer or reseller:

Products must be secured properly for shipping and packed appropriately. When shipping printers, all media, including labels and ribbons, need to be removed from printer, lid secured, and placed in original foam pack material. If you have any questions on packing procedures, please contact customer service for guidelines.