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Warranty Periods, Policy & Claims

A. Limited Hardware Warranty

Wasp Barcode Technologies hardware products purchased in the United States are warranted from the initial date of purchase to be free of defects in material and workmanship for the periods set forth in the table below, provided the product remains unmodified and is operated under normal and proper conditions.

Products Warranty Period
Label Printers
WPL304 2yrs*
WPL406 2yrs*
WPL612 2yrs*
WPL610 2yrs*
WPL608 2yrs*
WPL305 2yrs*
WPL205 2yrs*
WPL25 2yrs*
WHC25 2yrs*
WHC25 2yrs*
Scanners
WWR2900 Series 2yrs
WCS3900 Series 2yrs
WLR8900 Series 2yrs
WLP4170 2yrs
WLS9500 Series 2yrs
WLR8400 Series 2yrs
WPS150 Series 2yrs
WWS800 Series 2yrs
WWS100i 2yrs
WWS150i 2yrs
WWS450 2yrs
WWS450H 2yrs
WWS500 Series 2yrs
WDI4500 2yrs
Products Warranty Period
Point of Sale
WCD5000 1yr
WRP8055 1yr
WPD220 1yr
Magnetic Stripe Reader 1yr
Barcode Slot Reader 1yr
QuickStore version 2.11 and older 1yr
Portables
WDT3200/3250 1yr
WPA1200/1200wm 1yr
WDT2200 1yr
WPA1000/1000II 1yr
DT10 1yr
DT60 1yr
DT90 1yr
HC1 Series 1yr
Time Clocks
BC100 1yr
RF200 1yr
HD300 1yr
B2000 1yr
Accessories
USBi 1yr
USB to Serial 1yr

*The warranty of the thermal print head shipped with printer is limited to twelve (12) months or one (1) million inches, whichever comes first from the date of invoice to the customer.

B. Wasp Barcode Technologies Obligation Under Warranty

Wasp Barcode Technologies’ sole obligation under this warranty is limited to repair or replacement of products or parts at Wasp Barcode Technologies’ discretion during the warranty period. Wasp makes every effort to respond to warranty claims within a reasonable period of time after it has been notified. Wasp Barcode Technologies does not assume responsibility for delays in replacement or repair of products or parts.

Products and parts repaired or replaced by Wasp Barcode Technologies under the warranty shall be warranted for the balance of the original warranty period. This warranty gives end users specific legal rights, and particular end users may also have other rights, which may vary from jurisdiction to jurisdiction.

The warranty applies only to the original owner and does not extend to any product that has been subject to misuse, neglect, accidental damage, unauthorized repair, or tampering.

Buyer is responsible for shipment of the product to Wasp Barcode Technologies and assumes all costs and risks associated with this transportation. Return shipment to Buyer will be at Wasp Barcode Technologies’ expense. Buyer shall be responsible for return shipment charges for product(s) returned where Wasp Barcode Technologies determines that there is no defect or where Wasp Barcode Technologies determines that the product is not eligible for warranty repair or replacement.

C. Disclaimer of All Other Warranties

No other warranties, expressed or implied, are given. Wasp Barcode Technologies expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to particular end users. The remedy set forth in this statement is the buyer’s sole and exclusive remedy for warranty claims and is expressly in lieu of all other remedies that may be available to the buyer at law or in equity.

D. Limitations

No salesperson, representative, or agent of Wasp Barcode Technologies is authorized to make any guaranty, warranty, or representation that contradicts the terms contained in this Limited Warranty. In no event shall Wasp Barcode Technologies be liable for consequential damages. Wasp Barcode Technologies shall not under any circumstances whatsoever be liable to any party for loss of profits, diminution of good will, or any other special, consequential, or incidental damages whatsoever with respect to any claim in connection with Wasp Barcode Technologies products and/or parts.

E. What May Void the Warranty

This Limited Warranty may be null and void in the following circumstances:

F. Warranty Claim Process

To make a Warranty Claim, the end user must do the following as a condition of the above Limited Warranty:
Insurance Recommendation

Wasp Barcode Technologies recommends that the end user fully insure the shipment (at the full purchase price) in case of loss or damage during transit. It is recommended that the end user keep a record of the shipping manifest and the tracking number. The end user assumes sole responsibility of products returning to Wasp Barcode Technologies. Wasp Barcode Technologies is not responsible for lost and/or damaged goods during transit.

Transportation Costs: Return shipment to end user will be at Wasp Barcode Technologies’ expense. Buyer shall be responsible for return shipment charges for product(s) returned where Wasp Barcode Technologies determines that there is no defect or where Wasp Barcode Technologies determines that the product is not eligible for warranty repair or replacement.

G. Software Warranties

Please refer to the Support Policy and Options page for information on software support.